Support

Need a hand? We’re a small team and we read every message.

Contact us

Email support@facesage.app, or open the app and go to the You tab → Contact us. The in-app form shows your device code, which helps us look into anything tied to your reads balance.

Common questions

Where are my reads / purchases?

There’s no login. Your reads balance lives under a random device code on your phone (You tab → it’s shown there). If you switch or reset your device, that balance doesn’t carry over — we have no account to recover it from.

I bought reads or Plus and don’t see them

Purchases go through Apple. If a purchase didn’t land, force-close and reopen the app first; if it’s still missing, email us with your device code and we’ll sort it out. Subscriptions are managed in your App Store account (Settings → your name → Subscriptions).

How do I cancel FaceSage Plus?

On your iPhone: Settings → tap your name → Subscriptions → FaceSage → Cancel. Cancelling stops future renewals; your remaining reads stay with you.

What happens to my photos?

The full-resolution original never leaves your device. Most of a reading is measured on your phone, and we keep a smaller copy with your account so your readings follow you to a new device. We keep it for up to 12 months after you last use it, and deleting your account deletes it. Details are in the Privacy Policy.

Delete my data

In the app: You tab → Delete account. This removes your balance, unlocks, and any cached readings from our server and wipes what the app stored on your phone. It can’t be undone.

Still stuck?

Email support@facesage.app and include your device code if it’s about reads or purchases. See also the Terms of Use and Privacy Policy.