Refund Policy

Effective July 24, 2026

FaceSage sells digital goods: reads (credits that unlock readings) and the FaceSage Plus subscription. Both are delivered instantly to your account. Scanning a face is free, so you can see the archetype and scores before spending anything.

Read packs and single reads

• Unused reads are refundable within 14 days of purchase. Contact us (details below) and we’ll refund the unused balance of that purchase to your original payment method.
• Reads you’ve already spent aren’t refundable — a spent read means a reading was generated and delivered.
• Reads never expire, so there’s no time pressure to use them.

FaceSage Plus subscription

• Cancel any time in the app under You › Manage subscription (on iPhone: your App Store subscriptions). Cancelling stops all future billing.
• You keep Plus — and your weekly read drops — until the end of the period you’ve already paid for.
• Amounts already billed for the current period are generally not refunded, except where the law of your country requires it. If you think your situation is different (for example, you were billed after cancelling), contact us and we’ll put it right.

Where you bought it matters

• Bought in the iOS app: payment is processed by Apple, and refunds are handled by Apple. Request one at reportaproblem.apple.com. We can’t issue Apple refunds ourselves, but we’re happy to help you with the request.
• Bought on the web: contact us directly and we’ll handle it. Some web purchases are processed by Paddle.com as our merchant of record — for those, Paddle can also assist with refund requests directly.

EU and UK buyers

Because reads and readings are digital content delivered immediately, you consent to immediate delivery at checkout and acknowledge that the 14-day statutory withdrawal right no longer applies to content already delivered. This doesn’t limit the refund terms above or any rights that can’t be waived under your local law.

How to request a refund

• In the app: You › Contact us — this includes your device code automatically, which is the fastest way for us to find your purchase.
• By email: support@facesage.app — include the email you used at checkout and roughly when you bought.

Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.